Supporting the UN Sustainable Development Goals (SDGs)
In 2025, the Company defined clear objectives emphasizing sustainability across three core pillars
Governance & Economy, Environment, and Social. These efforts are strategically aligned to support the United Nations Sustainable Development Goals (SDGs) as detailed below.
Governance & Economy
Business Excellence and Ethics
Information Security & Data Privacy
Number of data privacy complaints
Target 0 cases
Supply Chain Management
Significant Tier-1 Suppliers has been assessed for sustainability via Self-Assessment
Target 100%
Innovation Development
New innovations developed by the Company to improve operational systems and service delivery. Key projects in 2025 include:
- Building Automation Monitoring System (BAMS) Development Project: Upgrading the building electrical system maintenance management
Target 18 Building
- EMV Card Travel Complaint Management System (Customer Claim) Project
Target ≥ 80%
Customer Relationship Management
Overall customer satisfaction rate within 2030
Target 98%
Corporate Governance
Corruption and bribery
Target 0 Cases
Environment
Eco-Friendly Commute
Climate Strategy and Energy Management
Net-Zero Greenhouse Gas (GHG) emissions by 2050
Target Net Zero
Environmental Management
Violations of relevant environmental laws and regulations
Target 0 cases
Biodiversity
The Company has implemented environmental impact prevention and resolution measures and quality monitoring and inspection measures in all of its operation areas.
Target 100%
Social
Metropolitan Social Harmony
Health & Safety (OHS and Employee, Contractor and Customer Safety)
Fatalities for passengers per year.
Target 0 cases
Work-related fatalities for emplyees and contractors per year.
Target 0 cases
Loss-Time Injury Frequency Rate: LTIFR for employees (cases/1 million hours worked) per year.
Target 0
Loss-Time Injury Frequency Rate: LTIFR for contractors (cases/1 million hours worked) per year.
Target 0
The rate of high-consequence work-related injuries for passengers (cases/1 million passengers) per year.
Target <0.01
The rate of high-consequence work-related injuries for employees and contractors (cases/1 million hours worked) per year.
Target 0
Human Capital Development
Employee engagement and happiness score
Target 75%
Corporate Social Responsibility
Community satisfaction score in activities promoting community engagement by 2030.
Target 98%
Number of complaints around the metro lines (time/100,000 passengers)
Target ≤ 0.1
Number of communities/social agencies benefiting from participation in the Company's CSR projects.
Target 100 communities/agencies
Stakeholder Engagement
A process is put in place for identifying and prioritizing stakeholders, with a review conducted every three years or upon changes to the Company's business operations.
Target 100%
Respect for Human Rights
Human rights violations throughout the value chain.
Target 0 cases
Human rights risk assessment covers the operations of suppliers and contractors by 2030.
Target 100%
